Downtown Roanoke Job Opportunities
Employer: Western Virginia Water Authority
Position: Customer Relations Representative
SUMMARY OF JOB
Interacts with customers to provide and process information in response to inquiries/complaints and troubleshoot issues either by telephone, electronically or face-to-face. Performs customer verifications, sets up new customer accounts and processes forms/applications/requests. Records detail records of all customer
interactions/transactions/action taken/inquiries/comments/ complaints. Communicates/coordinates with other department issuing service order for new service/termination/readings/etc. Enters/post credit memos/leak adjustments/other customer transaction as needed. Other duties as assigned. Graduation from high school/GED equivalent supplemented by course work in accounting/information systems/business/bookkeeping or other related field, plus two (2) or more years of related experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Includes the following. Other duties may be assigned or scheduled.
• Deals directly with customers either by telephone, electronically or face to face
• Responds promptly to customer inquiries
• Handles and resolves customer complaints
• Obtains and evaluates all relevant information to handle product and service
inquiries
• Performs customer verifications
• Sets up new customer accounts
• Processes forms, applications and requests
• Organizes workflow to meet customer timeframes
• Directs requests and unresolved issues to the designated resource
• Keeps records of customer interactions and transactions
• Records details of inquiries, comments and complaints
• Records details of actions taken
• Communicates and coordinates with internal departments
• Follows up on customer interactions
• Issues appropriate service orders for new services, termination, readings, etc.
• Completes documentation to transfer balances between customer accounts
• Completes accurate entry and posting of credit memos, leak adjustments, and
related customer transactions.
• Maintains set individual goals/expectations and keeps a clean organized work
space
How To Apply: Directly on the Western Virginia Water Authority Site, https://www.westernvawater.org/about-us/careers
Employer: Alcova Mortgage
Position: Human Resources Assistant
The Human Resources Administrative Assistant will perform administrative duties related to the operations of the human resources office. This position will also function as an Office Assistant for the Corporate Office located in Downtown Roanoke. The ideal candidate will possess professional communication and organizational skills and will represent the Company in a professional manner. In addition, this candidate will demonstrate a warm, honest, and enthusiastic demeanor.
DUTIES AND RESPONSIBILITIES
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
- Assist in reviewing applications, phone screens and interview scheduling.
- Sends welcome packets/cards for all new hires.
- Maintains HR System with monthly/quarterly audits, employee changes and more.
- Maintains employee benefit information for new hires and current employee changes.
- Assists recruiting team by updating job descriptions and posting job adds.
- Assists with verification of employments and report reconciliations in HR department.
- Proofreads and types documents and correspondence produced by the HR department.
- Answering, screening, and forwarding incoming office phone calls.
- Receiving and sorting daily mail/packages.
- Schedule internal office meetings and maintain conference room bookings.
- Orders office/kitchen supplies and keeps inventory of stock.
- Assists the coordination of various employee events.
- Organizes visitor lunches and dinners.
- Coordinates travel arrangements for new hires, interviews and special guests.
- Performs other clerical Office Assistant duties such as filing, faxing, photocopying, and record minutes in meetings.
More Information: https://www.indeed.com/viewjob?jk=de238285c0da1bb3&from=shareddesktop_copy
Employer: Hampton Inn & Suites - Downtown Roanoke
Position: Guest Services Representative
Hampton Inn and Suites Downtown Roanoke is seeking a detailed, outgoing, customer service pro to fill our Guest Services Representative position. As a Guest Service Representative, you’ll be able to showcase your organizational skills and create exceptional guest experiences while enjoying a fun work environment with a competitive salary and benefits package.
What you’ll do:
Provide outstanding service while checking guests in and out.
Be a guest advocate by responding to requests and concerns with a sense of urgency and empathy.
Process payments for guests and make necessary changes/updates to their accounts.
Enter and update reservation information in the system.
Collaborate with other departments to communicate information about room availability and status.
Maintain the front desk, ensuring the area is clean, welcoming, and organized.
Close and balance room accounts.
Run, print, and distribute various reports.
Make adjustments to accounts as needed.
More Information: https://www.indeed.com/viewjob?jk=4cb0c1c538eeea05&from=shareddesktop_copy
Employer: City of Roanoke
Position: Administrative Assistant IV (Judicial Secretary)
The City of Roanoke is seeking an Administrative Assistant IV (Judiciary Secretary) to perform clerical and paraprofessional work involving the handling of paralegal, administrative, and secretarial duties. The successful candidate may serve as HR Contact for a department. Associates degree in business, secretarial science or related field; five or more years related experience and/or training in legal secretarial work, local government or a related field; or equivalent combination of education and experience is required.
Pursuant to Section 2-66 (a) (20), Code of the City of Roanoke (1979), as amended, this position in City service is an unclassified judicial appointment. The appointee holds employment at the will of the appointing Circuit Judge and only so long as the appointing Judge remains an active Judge of the Circuit Court of the 23RD Judicial Circuit.
Persons who perform this job function are required to work on days when court is in session.
The City of Roanoke is an Equal Employment Opportunity/AA/M/F/Disability Employer.
This is a non-exempt position.
Examples of Duties
SUMMARY
Performs clerical and paraprofessional work involving the handling of paralegal, administrative and secretarial duties. May serve as HR Contact for a department.
Pursuant to Section 2-66 (a) (20), Code of the City of Roanoke (1979), as amended, this position in City service is an unclassified judicial appointment. The appointee holds employment at the will of the appointing Circuit Judge and only so long as the appointing Judge remains an active Judge of the Circuit Court of the 23RD Judicial Circuit.
Persons who perform this job function are required to work on days when court is in session.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Maintains manual & automated court calendars and daily dockets, scheduling all trials, hearing, appointments and postponements; computer proficiency is required
Serves as a liaison between the judge, the attorneys at the bar, and the public in processing all kinds of lawsuits, criminal prosecutions, chancery causes and other matters in dispute
Arranges sentencing and revocation hearings
Prepares jury instructions per judge's direction under extreme pressure
Prepares and reviews court orders, reviews divorce files and prepares them for judges action
Advises attorneys of the approval or disapproval of uncontested matters submitted (usually divorce cases), informing them of errors or omissions
Prepares judge's opinions, involving professional terminology and legal citations
Keeps schedules of when briefs are due
Performs limited legal research
Establishes and maintains general files and other judicial records
Takes and screens all phone calls, advises public and media concerning hearings and trials and other related matters
Receives and screens correspondences, request for cameras in courtroom coverage and assures that ex parte communications are appropriately disseminated
Orders materials and supplies and maintains up-to-date version of codes, loose-leaf services and other publications
Files in Clerks office materials received by judge and serves as conduit between judge and deputy clerks for files and orders
Serves as conduit between judge and MIS/OES personnel at Supreme Court of Virginia
How To Apply: Apply above
More Information: https://www.governmentjobs.com/careers/roanoke/jobs/502
Employer: Roanoke Higher Education
Position: Day Porter
The Roanoke Higher Education Center has a temporary, full-time position available for an individual interested in assisting with maintaining the cleanliness of offices and meeting areas throughout the Center’s buildings.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Cleaning offices, meeting rooms, and restrooms
- Maintaining supplies
- Working in tandem with contracted cleaning staff
REQUIREMENTS:
- High School Diploma or equivalent
- At least one year of experience cleaning commercial buildings
Successful applicant must be able to work flexible hours, including some Saturdays. Position is currently funded only through June 30, 2026.
A complete position description and the required RHEA-specific application are available at https://www.education.edu/careers/
Mandatory for consideration: RHEA-specific employment application submitted via RHEC jobs email.
Open until filled.
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
How To Apply: Apply on Indeed
More Information: https://www.education.edu/
Position: Payroll Tax Specialist
CBIZ, Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to help clients anticipate what's next and discover new ways to accelerate growth. CBIZ has more than 10,000 team members across more than 160 locations in 22 major markets coast to coast.
CBIZ strives to be our team members’ employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.
Essential Functions and Primary Duties
- Ensure all internal controls and procedures are followed for accuracy and compliance
- Assist internal and external clients with requests and problems in a timely manner
- Manage email correspondence
- Maintain up-to-date knowledge of payroll tax rules and regulations to ensure compliance
- Prepare payroll tax payments for daily, weekly, monthly, and quarterly depositors
- File all federal, state, and local payroll tax returns in accordance with agency specific requirements
- Enter and update account numbers, unemployment rates, and deposit frequencies in both the payroll and tax system
- Reconciling prior to service payroll tax data for new customer to ensure we’ve loaded history correctly
- Resolve payroll tax notices with federal, state, and local tax agencies
- Audit preparation (year-end)
- Examine payroll records to ensure proper recording of tax transactions
- Identify, test, and support department efficiency-related processes and improvements
- Input data into software within required deadlines accurately
- Additional responsibilities as assigned
Preferred Qualifications
- Bachelor's degree
- 1+ year experience in multi-state payroll/taxes
- Basic knowledge of payroll and accounting
- Ability to read and interpret complex federal, state, and local policies and other written documents as it pertains to tax compliance and filing matters.
Minimum Qualification
- High School Diploma or GED required
- Acute detail and accuracy skills
- Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
- Excellent customer relation skills
- Proficient use of applicable technology
- Ability to work in a team environment as well as independently
- Ability to prioritize multiple responsibilities and pay close attention to detail on many, varied tasks
More Information: https://phf.tbe.taleo.net/phf01/ats/careers/v2/viewRequisition?org=CBIZ&cws=67&rid=20001
Employer: City of Roanoke
Position: Sustainability Assistant
The City of Roanoke is a leader in sustainability and is searching for an energetic, enthusiastic person to support and grow the program. The Sustainability Assistant will work with the Sustainability Coordinator to provide research, develop, plan, and implement all Sustainability Programs and Projects within the organization and the greater Roanoke community. Creates educational and communication materials, presentations, and online media.
This position will manage public communications, create outreach materials, and engage with the community to provide education, increase awareness of our programs, and create collective solutions with a specific focus on equity, community health and wellbeing, and resilience. The Sustainability Assistant promotes the reduction of greenhouse gas emissions in internal operations and the community based on the goals outlined in the Climate Action Plan, and will make recommendations that support the City's efforts to create an environmentally sustainable community. This position assists the Sustainability Coordinator in minor administrative duties to support the City's various sustainability programs and initiatives.
Program & Policy Development
- Research, identify, and help facilitate strategic implementation to reduce emissions, including but not limited to renewable and clean energy solutions, waste reduction, environmental quality (air and water pollution), and social climate justice
- Develop, coordinate with diverse internal and external stakeholders, and implement sustainability programs, such as; single use plastic reduction programs, Recycle Right, C-PACE, Solarize Roanoke, and future decarbonization and pollution reduction initiatives
- Assist in creating and implementing guiding Sustainability documents
- Perform complex technical support work related to ensuring the on-going success of our City's climate change goals, applicable policy, and supports the administration of a comprehensive sustainability program
- Research and propose policies, programs, and technologies that can be applied toward City goals (e.g. single use plastics reduction, 100% clean energy)
Community Engagement
- Develop reciprocal relationships with community groups, neighborhood associations, other City Departments and various commissions and foundations to enhance the quality of life for Roanoke citizens.
- Conduct regular public outreach to educate and engage with the public about sustainability and resilience initiatives, including outreach materials, community meetings, presentations, and events
- Develop verbal and graphic content for public communication on sustainability programs through a variety of media channels including news media, content of webpages, social media
- Collaborate with and participate in climate related/sustainability community groups and networks to support community-guided solutions to our City; respond to citizen concerns and inquiries
Funding and Grant Assistance
- Identify funding opportunities such as grants, develop applications, and help manage grants if awarded; implement and coordinate grant programs; collaborate with community partners and stakeholders
Professional Learning & Development
- Participate in continuing education and peer learning in fast-pace climate change field through conferences, work groups, webinars; utilize statewide and national sustainability groups and networks
- Stay current on environmental issues and laws, with the ability to conduct, interpret data, and apply scientific research to outreach, written material, and direct communication with the public
Other Tasks
- Assist in writing and compiling data for reports
- Utilize computer based applications (databases, GIS, Adobe products, internet, etc.) to support development of various sustainability programs, plans and projects, visual materials, social media posts, and to ensure the on-going maintenance of related record keeping and reporting
More Information: https://www.roanokeva.gov/863/Job-Opportunities
Employer: Opera Roanoke
Position: Director of Development
Location: Roanoke, Virginia
Reports To: General Director
Salary & Benefits: Salary range from $55,000-$65,000 DOE, with health and dental insurance, two weeks PTO, all federal holidays off, flexible schedule, hybrid work environment.
Position Summary:
Opera Roanoke seeks a strategic, collaborative, and results-driven Director of Development to lead all aspects of fundraising and advancement. In partnership with the General Director and Development Committee, this individual will design and execute a comprehensive development program to meet and exceed annual contributed income goals of approx. $380,000 from individuals, foundations, corporations, and government sources. Performance will be evaluated in part by the ability to reach contributed income targets.
Key Responsibilities:
Develop and implement a comprehensive annual development plan that supports Opera Roanoke’s strategic and artistic goals.
Actively cultivate, solicit, steward and grow a portfolio of donors at all levels, including annual gifts, major gifts, endowment, and planned giving prospects.
Lead efforts, in partnership with the General Director and Board of Trustees, to build relationships with top prospects and secure transformational gifts.
Identify new fundraising opportunities and income streams, including corporate partnerships, matching gifts, and special campaigns.
Prepare compelling grant proposals and reports for foundations, corporations, and government agencies; research new grant opportunities aligned with Opera Roanoke’s mission.
Support donor communications, recognition, and engagement efforts, ensuring a personalized and mission-aligned donor experience.
Collaborate on events and special campaigns, including the fundraising events and major season productions.
Maintain accurate donor records using CRM software and generate reports for internal and Board use.
Report on development efforts at monthly board meetings.
Represent Opera Roanoke at community and industry events to enhance visibility and philanthropic partnerships.
Qualifications:
Bachelor’s degree required; advanced degree or CFRE certification a plus.
Minimum of 5 years of demonstrably successful nonprofit fundraising experience, preferably in the performing arts, cultural, or higher education sectors.
Proven track record of securing major gifts ($10,000-$100,000) and achieving fundraising goals.
Strong grant writing and donor communication skills.
Familiarity with donor databases.
Collaborative team player with exceptional interpersonal skills and a high degree of professionalism.
Ability to work independently, manage multiple projects, and meet deadlines.
Passion for the performing arts; the Roanoke arts community is a plus.
Work Schedule & Environment:
This is a full-time position with a flexible schedule and hybrid work environment.
Occasional evening and weekend hours are required to support performances and events. Attendance is required at all Opera Roanoke events.
How To Apply: Please send a cover letter, resume, and salary requirements to btolley@operaroanoke.org with the subject line "Director of Development Application – [Your Name]". Applications will be reviewed on a rolling basis until the position is filled.
More Information: https://operaroanoke.org/opportunities
Employer: Fruits & Roots
Position: Smoothie Bar Barista
We’re looking for friendly, outgoing and hard-working people who thrive in a fun, team-focused environment. Each team member is trained to do every aspect of the operation... Running the register, blending smoothies, and back of the house duties such as: food prep, dishwashing, light baking, cleaning and stocking. Whether you’re blending, prepping, or working the register — Customer Service is our #1 priority! We move fast and work hard to serve our customers the best. Must be able to stand on your feet for long periods and lift up to 30 pounds. The environment is fast paced at times. An interest in health and wellness is a plus. This is a Part-time position 15-25 hours/week. Monday - Saturday 8 AM to 4 PM
How To Apply: Apply in person at our shop at 122 Campbell Ave. SE., Roanoke, VA 24011. Or, email dilcher@cox.net for an application. Call Christy at 540-529–1350 with any questions.
More Information: http://Fruits-and-roots.square.site
Employer: Cello coffee house
Position: Barista OR front desk cashier
Barista or front desk cashier
How To Apply: You can submit the application on indeed or bring resumes to the location